Wexham Class

Cancellation Policy

These terms are designed to keep lesson bookings fair and consistent for both students and teachers. LESSON PRICING Single Lesson £45 per 1-hour lesson 10-Lesson Package £400 for 10 × 1-hour lessons Prices apply to 1-to-1 home-visit lessons within the agreed travel area. BOOKING & PAYMENT Lessons must be arranged directly with the teacher and are subject to availability. For students purchasing the 10-lesson package, the package must be paid for in advance unless an alternative payment arrangement has been agreed. Lesson packages are allocated to the named student and cannot be transferred to another person without prior agreement. SAME-DAY CONFIRMATION The teacher is responsible for contacting the student on the day of the lesson to confirm the booking. The student is responsible for responding to that confirmation. If the student has not responded by 1 hour before the scheduled lesson time, the teacher may treat the lesson as cancelled and will not be required to travel to the lesson. Where the teacher has made a reasonable attempt to obtain confirmation and the student has not responded by the 1-hour deadline, the lesson will be treated as a late cancellation and the lesson will be deducted from the student's package or charged at the normal lesson rate. STUDENT CANCELLATIONS Students must provide a minimum of 1 hour's notice if they need to cancel or rearrange a lesson. If at least 1 hour's notice is provided, the lesson can be rearranged without losing the lesson. If the student cancels less than 1 hour before the scheduled lesson, or does not attend/is unavailable when the teacher arrives, the lesson will be considered used. For students on the 10-lesson package, one lesson will be deducted from the remaining balance. For individually booked lessons, the lesson fee remains payable and is non-refundable. TEACHER CANCELLATIONS The same principle applies to the teacher. If the teacher needs to cancel, they should provide the student with at least 1 hour's notice wherever reasonably possible. If the teacher cancels less than 1 hour before the scheduled lesson, the student will receive one additional 1-hour lesson at no charge. For example, a student with 6 lessons remaining would have their balance increased to 7 lessons. This does not affect the original cancelled lesson, which remains available to be rearranged. LATENESS Students should be ready for the lesson at the agreed start time. If a student is late, the lesson will n

Contact Details

• St Mary's Church Wexham, Berkshire, Church Lane, Slough SL3 6LH, UK

  07930114081

  Classes@dholfoundation.com